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General & Getting Started
What is iZiViD?
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Who is iZiViD for?
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How is iZiViD different from Zoom or Skype?
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How is iZiViD different from other family apps?
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Why is iZiViD different?
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Do I need to install anything?
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What age group is iZiViD suitable for?
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Can iZiViD be used by grandparents?
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Where is iZiViD available?
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What do I need to start?
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Is there a free trial?
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Can I invite more than one child?
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Accounts & Profiles
How do I create a main parent account?
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What is KWS?
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How do I add my child?
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How do I add other trusted adults and adult family members?
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How does my child start for the first time?
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Can my child log in alone?
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How do I change my password?
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What if I forget my password?
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Can I have multiple parent accounts?
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Can I delete a child or adult profile?
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Can the other parent see my personal content?
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How do I update my profile picture?
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Can I manage accounts for more than one family?
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Using iZiViD
How do I schedule a call?
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Can I stream from YouTube?
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Can I stream from Netflix or other providers?
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How should I use the playlist?
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How do I share personal photos or videos?
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How do I use the whiteboard feature?
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How can I control what my child sees?
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How do I read a book with my child?
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Can multiple children join a call?
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Why should I use Goals & Rewards?
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How do I give rewards?
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Can I lock my child's app?
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Membership & Pricing
Is iZiViD free?
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What's included in the free plan?
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What's included in the plus plan?
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What's included in the premium plan?
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How much does each plan cost?
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What's included in Pay-Per-Call?
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What payment methods are accepted?
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Can I cancel anytime?
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Will I lose my content if I cancel?
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Can I switch plans later?
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Support & Troubleshooting
How do I contact support?
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How quickly will support respond?
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My video isn't working — what do I do?
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I can't hear audio. How to fix it?
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Why can't I share my screen? / Why do I get an error when I try to share my screen?
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What if my call keeps freezing?
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Can I get help setting up my account?
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How do I reset my app?
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Can I test my camera and mic before a call?
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Safety, Privacy & Security
How is my child's safety & information protected?
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Is my content private? Do you sell my data?
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Why do you record video calls?
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Can I get recorded video calls?
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Can strangers contact my child?
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Where is my content stored?
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Can I delete my data?
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Account hacked – What to do?
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Is the platform ad-free?
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Why do you place cookies?
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How do I report abuse?
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For Co-Parents & Families
Can co-parents use iZiViD together?
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How do we manage schedules?
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How do I avoid schedule conflicts?
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Can I limit the other parent's access?
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What if the other parent lives in another country?
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Can grandparents join calls?
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Can both parents share content?
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What if the other parent misuses the platform?
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Can more than two parents/caregivers join?
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Technical Requirements & Compatibility
What devices does iZiViD work on?
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Which browsers are supported?
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Do I need a fast internet connection?
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Can I use it without a camera?
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Does it work on tablets and mobiles?
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Do my child and I need headphones?
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Is there an app for both iOS and Android?
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Does it work in low bandwidth areas?
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Can I use the web version instead of the app?
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Can't find your answer? Please contact us.
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